Outage in RingCentral
A portion of Contact Center customers may be experiencing issues with calls.
Resolved Minor
February 27, 2026 - Started 5 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced issues with calls for 5.1 hours due to connection problems between the platform and external servers. The investigation revealed that platform requests were not completing the expected connection handshake, with findings suggesting that traffic from the platform may have been blocked or filtered before reaching its destination. RingCentral teams investigated the external network conditions contributing to this connectivity issue.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 02/28/2026 02:13AM
Current analysis indicates that requests originating from the platform are not completing the expected connection handshake with the external server. Findings suggest that traffic from the platform may be blocked or filtered before reaching the destination. RingCentral Contact Center teams are continuing to investigate the external network conditions contributing to this behavior. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of March 2nd or when a significant change in status occurs.
UPDATE
5 days ago - at 02/27/2026 10:33PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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