Outage in RingCentral
A portion of RingCX customers may be experiencing issues with newly uploaded custom audio prompts not working, which prevents callers from being routed to agents.
Resolved Minor
March 03, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral experienced a 4-hour service incident where newly uploaded custom audio prompts in RingCX were not functioning properly, preventing callers from being routed to agents in the Americas region. The operations team identified the root cause and implemented corrective actions to restore service functionality. The issue has been resolved with ongoing monitoring for stability.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 24 hours ago - at 03/03/2026 09:22PM
RingCentral Operations teams have performed corrective actions to restore service. We are continuing to monitor for stability while awaiting end-user feedback. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 03/03/2026 07:45PM
RingCentral Operations teams have identified the cause of the issue and are currently implementing a fix to restore service. Customers may start to see intermittent success during this time. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 03/03/2026 06:56PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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