Outage in RingCentral
A portion of customers in Ontario, Canada may be experiencing inbound call and fax failures due to an underlying carrier issue.
Resolved Minor
March 03, 2026 - Started 1 day ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
RingCentral customers in Ontario, Canada experienced inbound call and fax failures for 17.6 hours due to an underlying carrier issue. The incident affected inbound calling and fax services across the Americas region. The carrier identified the root cause and worked with their regional provider to implement a fix and restore service.
RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care. The next update will be in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 18 hours ago - at 03/04/2026 03:09AM
The underlying carrier is continuing to work with their provider in the region to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of March 4th or when a significant change in status occurs.
UPDATE
about 20 hours ago - at 03/04/2026 12:49AM
The underlying carrier has identified the cause of the issue and is currently working with their provider in the region to implement a fix to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 03/03/2026 09:02PM
RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care. The next update will be in 4 hours or when a significant change in status occurs.
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