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Outage in RingCentral

A portion of customers in the United States may be experiencing delaying SMS messages due to an underlying carrier issue

Resolved Minor
March 06, 2026 - Started 6 days ago - Lasted about 6 hours

Incident Report

Summary AI Generated

RingCentral experienced a 6.2-hour SMS service disruption affecting a portion of US customers, causing delays in both inbound and outbound text messages due to an underlying carrier issue. The operations team maintained contact with the carrier throughout the investigation to resolve the problem. Customers experiencing issues were advised to contact customer care for assistance.

A portion of customers in the United States may be experiencing delaying SMS messages due to an underlying carrier issue. Operations teams are staying in contact with the carrier as they are investigating the issue, and will provide more info once it is available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral SMS - Inbound RingCentral SMS - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 5 days ago - at 03/06/2026 12:21PM

Operations teams are staying in contact with the underlying carrier as they are continuing to investigate the issue causing delays in SMS messages. Teams will provide more info in 4 hours, or when a significant change in status occurs.

UPDATE 6 days ago - at 03/06/2026 10:01AM

A portion of customers in the United States may be experiencing delaying SMS messages due to an underlying carrier issue. Operations teams are staying in contact with the carrier as they are investigating the issue, and will provide more info once it is available. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

A portion of customers may be experiencing failed outbound faxes to toll-free numbers. - about 4 hours ago
A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls. - 1 day ago
A portion of customers in Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London, ON may be experiencing failing outbound and inbound calls and faxes - 1 day ago
A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue. - 2 days ago
A portion of Contact Center customers may be experiencing difficulties logging into the Agent application. - 2 days ago

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