Outage in Salesforce
Performance Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce GBR88 Salesforce GBR110S Salesforce GBR54 Salesforce GBR90S Salesforce EU49 Salesforce GBR64 Salesforce GBR48 Salesforce GBR118 Salesforce GBR42S Salesforce GBR50 Salesforce EU51 Salesforce GBR120 Salesforce GBR66 Salesforce GBR70 Salesforce GBR100 Salesforce GBR58 Salesforce GBR44S Salesforce GBR124 Salesforce GBR56 Salesforce GBR84 Salesforce GBR78 Salesforce GBR46 Salesforce GBR106S Salesforce GBR40S Salesforce GBR38 Salesforce GBR74 Salesforce GBR92S Salesforce GBR82 Salesforce GBR102 Salesforce GBR80 Salesforce GBR72 Salesforce GBR94 Salesforce GBR112 Salesforce GBR62S Salesforce GBR86 Salesforce GBR60S Salesforce GBR68 Salesforce GBR122 Salesforce GBR52 Salesforce GBR76 Salesforce GBR108S Salesforce GBR98 Salesforce GBR96 Salesforce GBR4S Salesforce GBR2S Salesforce GBR1 Salesforce GBR116 Salesforce GBR34 Salesforce GBR36Latest Updates ( sorted recent to last )
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
We performed a configuration change and service restart resulting in improved performance. Our team is actively monitoring the system and conducting health checks to ensure continued stability
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
At 12:35 UTC on September 25, 2024, the Salesforce Technology team noted a performance degradation with OmniChannel. Customers may encounter issues logging in to OmniChannel or experience errors and performance issues. The team is actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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