Performance Degradation

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We performed a configuration change and service restart resulting in improved performance. Our team is actively monitoring the system and conducting health checks to ensure continued stability

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

At 12:35 UTC on September 25, 2024, the Salesforce Technology team noted a performance degradation with OmniChannel. Customers may encounter issues logging in to OmniChannel or experience errors and performance issues. The team is actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.