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Outage Details
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce AUS24S Salesforce CAN40 Salesforce CAN42 Salesforce DEU38 Salesforce GBR50 Salesforce SWE46 Salesforce SWE8 Salesforce USA234 Salesforce USA276 Salesforce USA316 Salesforce USA318 Salesforce USA358 Salesforce USA456 Salesforce AUS18S Salesforce AUS2S Salesforce BRA24 Salesforce BRA6S Salesforce CAN2S Salesforce CAN34 Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE2S Salesforce DEU100 Salesforce DEU128 Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU2S Salesforce DEU6S Salesforce FRA2S Salesforce FRA56 Salesforce FRA6S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR70 Salesforce GBR86 Salesforce GBR90S Salesforce GBR92S Salesforce IND6S Salesforce ITA22S Salesforce JPN12S Salesforce JPN18S Salesforce JPN28S Salesforce SWE56 Salesforce SWE60S Salesforce SWE6S Salesforce SWE82 Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA250S Salesforce USA256S Salesforce USA260S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA354 Salesforce USA448S Salesforce USA610 Salesforce USA614 Salesforce USA630 Salesforce USA654S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA760S Salesforce USA762S Salesforce USA766S Salesforce USA870SLatest Updates ( sorted recent to last )
UPDATE
about 16 hours ago - at 06/13/2025 02:42PM
The rollback has been completed for a subset of instances, and they're out of impact as of 14:33 UTC. They will be removed from this Trust posting and receive a separate notification indicating the correct start and end time. We are nearing the deployment of the Salesforce Summer ‘25 release, and we are unable to continue rolling back the impacted instances. The instances will receive the patch during the release, which will bring them out of impact. This is expected to take several hours to complete. More information can be found in this Known Issue article here: https://help.salesforce.com/s/issue?id=a02Ka00000fsNoc
We’ll provide an update upon a significant update or sooner if additional information becomes available.
UPDATE
about 17 hours ago - at 06/13/2025 01:46PM
The rollback is still underway and is being staggered across all impacted instances. As part of our investigation, we've identified additional impacted instances. They have been added to this Trust posting and will receive communication going forward.
We’ll provide an update in two hours or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 18 hours ago - at 06/13/2025 01:22PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 18 hours ago - at 06/13/2025 12:47PM
The team has successfully completed the rollback on the test instance and has seen positive results. They are now moving forward with rolling back the remaining impacted instances to the stable version, which may take some time. Additionally, the team is currently discussing the possibility of pushing this necessary patch to all potentially impacted instances where the release was deployed.
We’ll provide an update sooner if additional information becomes available.
UPDATE
about 19 hours ago - at 06/13/2025 12:16PM
We discovered that the recent release didn’t contain a necessary patch, which likely triggered this incident. Teams are rolling back the release to a stable version with this patch on a Test instance.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 19 hours ago - at 06/13/2025 11:45AM
An issue began impacting the guided path documentation generator feature starting at 08:00 UTC on June 12, 2025. Users are encountering an error when they click on the OmniScript button, resulting in documents not being generated. Industry Cloud customers are specifically affected by this issue, where DocGen is throwing an error. This problem has been noted to occur following a recent release. Several teams are currently working on investigating and fixing this issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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