Outage in Salesforce

Data Cloud Feature Disruption

Resolved Major

January 28, 2026 - Started 2 months ago - Lasted 3 days

Incident Report

There’s a feature disruption impacting Salesforce Data Cloud. During a feature disruption, end users can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk

Components affected

Salesforce NA224 Salesforce NA226 Salesforce NA232 Salesforce NA233 Salesforce NA235 Salesforce NA236 Salesforce NA238 Salesforce NA242 Salesforce NA247 Salesforce NA253 Salesforce SWE12 Salesforce SWE64 Salesforce SWE72 Salesforce SWE90S Salesforce USA22S Salesforce USA240S Salesforce USA258S Salesforce USA274 Salesforce USA288 Salesforce USA322 Salesforce USA326 Salesforce USA32S Salesforce USA34 Salesforce USA36 Salesforce USA366S Salesforce USA434S Salesforce USA456 Salesforce USA546 Salesforce USA558 Salesforce USA618 Salesforce USA694 Salesforce USA742 Salesforce USA764S Salesforce USA844 Salesforce USA862 Salesforce USA878 Salesforce USA900S Salesforce AP43 Salesforce AP44 Salesforce AP46 Salesforce AUS70 Salesforce CAN34 Salesforce CAN46 Salesforce CHE18 Salesforce CS277 Salesforce DEU58 Salesforce EU53 Salesforce FRA54 Salesforce GBR78 Salesforce ITA10 Salesforce ITA22S Salesforce ITA2S Salesforce ITA38

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Latest Updates ( sorted recent to last )

UPDATE 2 months ago - at 01/29/2026 09:04PM

Our engineering teams have successfully mitigated the issue. We are currently processing queued messages and actively monitoring system performance to ensure continued stability. We will provide an update once we confirm all queued messages have processed successfully and the environment has returned to normal operations.

UPDATE 2 months ago - at 01/27/2026 10:29PM

During this time, customers using B2C Commerce Connector will experience delayed ingestion of their Order Bundle data streams.

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