Outage in Salesforce

Marketing Cloud Engagement Degradation

Resolved Minor

January 28, 2026 - Started 2 months ago - Lasted about 6 hours

Incident Report

The Salesforce Technology team identified a degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement degradation, intermittent slowness or unavailability can occur. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.

Components affected

Salesforce DB10149 Salesforce DB11025 Salesforce DB11199 Salesforce DB11376 Salesforce DB11451 Salesforce DB6012 Salesforce DB6027 Salesforce DB690 Salesforce DB709 Salesforce DB7109 Salesforce DB72

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Latest Updates ( sorted recent to last )

UPDATE 2 months ago - at 01/28/2026 02:31AM

The Salesforce Technology team is currently investigating a performance degradation affecting customers on this instance.
Impact: Customers may experience slowness regarding Marketing Email performance, including delays in message processing and send speeds.
We are working to resolve the issue and will provide updates as soon as additional information becomes available.

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