Outage in Salesforce
MuleSoft service disruption
Resolved Major
January 29, 2026 - Started 2 days ago
- Lasted about 4 hours
Incident Report
We are aware of a service disruption that may impact you and are currently working on a solution to resolve user impact. During a service disruption, end users may not be able to access the service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 01/30/2026 03:07AM
We have identified the root cause of the issue and a remediation path to fully restore services for MuleSoft RPA users is underway. A full restoration may take several hours to complete. We will provide an update once we can verify that our approach to restore connectivity to affected RPA nodes is successful in bringing them out of impact.
We apologize for any inconvenience caused to our customers.
UPDATE
2 days ago - at 01/30/2026 02:31AM
We are continuing to investigate this incident impacting MuleSoft RPA users in the US region. We see a loss of connectivity between the cluster and the RPA nodes as the cause of this issue. We are engaging a third-party provider to troubleshoot this connectivity issue and support the investigation.
We will provide an update as soon as new information becomes available, or we can clarify the connectivity issue. We apologize for any disruption caused to our customers.
UPDATE
2 days ago - at 01/30/2026 01:49AM
We are investigating an issue impacting a subset of MuleSoft customers. MuleSoft RPA is experiencing a service disruption in the US region. Customers may not be able to access their applications or manage essential functions. Existing runtimes are not impacted.
We will provide a further update as soon as more information becomes available.
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