Outage in Salesforce
Feature Disruption
Resolved Minor
January 30, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 01/30/2026 09:47PM
At 13:21 UTC on January 28, 2026, we began investigating a feature disruption impacting the E360 email service. As a result, users may experience issues where emails appear to send successfully within the application but are not delivered to the recipient's inbox.
Our teams are exploring multiple paths to resolution, including a rollback of a recent configuration change. We will provide an update in 60 minutes or sooner as more information becomes available.
UPDATE
1 day ago - at 01/30/2026 09:19PM
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
1 day ago - at 01/30/2026 09:13PM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
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