Outage in Salesforce

Performance Degradation

Resolved Minor

February 03, 2026 - Started about 2 months ago - Lasted about 7 hours

Incident Report

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA736 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA916S Salesforce USA924 Salesforce USA586 Salesforce FRA98S Salesforce JPN140 Salesforce USA556 Salesforce USA538 Salesforce IDN4S Salesforce CAN38 Salesforce CHE6 Salesforce USA344 Salesforce USA568 Salesforce USA346 Salesforce GBR44S Salesforce GBR90S Salesforce GBR88 Salesforce USA352 Salesforce USA466 Salesforce BRA4S Salesforce USA672S Salesforce USA588 Salesforce SWE106 Salesforce FRA90 Salesforce FRA56 Salesforce FRA54 Salesforce USA272 Salesforce USA882S Salesforce USA294 Salesforce USA290 Salesforce ITA42 Salesforce USA898S Salesforce SWE118 Salesforce USA356 Salesforce SWE8 Salesforce USA248S Salesforce GBR36 Salesforce SWE60S Salesforce KOR8 Salesforce USA440 Salesforce USA630 Salesforce GBR116 Salesforce USA620 Salesforce USA878 Salesforce GBR102 Salesforce USA606 Salesforce USA242S Salesforce CHE16 Salesforce USA668S Salesforce SGP10 Salesforce USA270S Salesforce AUS14S Salesforce CAN28 Salesforce JPN4S Salesforce BRA28 Salesforce USA238 Salesforce USA650 Salesforce ITA24 Salesforce USA448S Salesforce JPN6S Salesforce ITA22S Salesforce SWE84 Salesforce USA702 Salesforce USA634 Salesforce GBR76 Salesforce USA2S Salesforce AUS24S Salesforce AUS2S Salesforce USA662S Salesforce USA276 Salesforce SGP8S Salesforce USA550 Salesforce IDN8 Salesforce USA220 Salesforce CAN2S Salesforce USA372 Salesforce USA602 Salesforce USA656S Salesforce AUS80S Salesforce JPN142 Salesforce USA430 Salesforce CAN46 Salesforce AUS26S Salesforce USA468 Salesforce USA894S Salesforce SWE68 Salesforce USA304 Salesforce USA420 Salesforce USA580 Salesforce SWE38 Salesforce CAN40 Salesforce BRA34 Salesforce CAN44 Salesforce ITA8 Salesforce USA902S Salesforce ITA6 Salesforce USA300 Salesforce BRA16 Salesforce USA554 Salesforce USA876 Salesforce USA236 Salesforce CAN50 Salesforce USA618 Salesforce USA684 Salesforce SWE20 Salesforce CHE26S Salesforce USA472 Salesforce BRA30 Salesforce SWE2S Salesforce JPN132 Salesforce USA8S Salesforce SWE92S Salesforce USA676 Salesforce USA560 Salesforce FRA66 Salesforce USA880S Salesforce SWE70 Salesforce GBR96 Salesforce SWE14 Salesforce USA30S Salesforce CAN80 Salesforce SGP4S Salesforce USA202S Salesforce USA686 Salesforce FRA52 Salesforce SWE76 Salesforce ITA36 Salesforce USA598 Salesforce BRA38 Salesforce SWE4S Salesforce SWE66 Salesforce SWE62 Salesforce JPN136 Salesforce JPN138 Salesforce USA384 Salesforce USA226 Salesforce USA596 Salesforce USA320 Salesforce FRA24S Salesforce AUS66 Salesforce USA896S Salesforce SWE36 Salesforce USA622 Salesforce USA322 Salesforce CHE30 Salesforce CAN48 Salesforce GBR58 Salesforce FRA34 Salesforce USA570 Salesforce CHE12 Salesforce USA332 Salesforce USA692 Salesforce AUS18S Salesforce AUS90 Salesforce USA476 Salesforce JPN10S Salesforce USA336 Salesforce USA324 Salesforce BRA14 Salesforce USA278 Salesforce AUS28S Salesforce SWE108 Salesforce USA562 Salesforce USA288 Salesforce USA450 Salesforce FRA76 Salesforce ARE6 Salesforce USA280 Salesforce USA688 Salesforce AUS78 Salesforce USA594 Salesforce GBR60S Salesforce CAN20S Salesforce GBR64 Salesforce SWE74 Salesforce AUS74 Salesforce GBR112 Salesforce SWE72 Salesforce USA690 Salesforce USA626 Salesforce USA408 Salesforce USA350 Salesforce USA490S Salesforce USA624 Salesforce USA632 Salesforce USA460 Salesforce SWE82 Salesforce USA678 Salesforce USA34 Salesforce SWE2S Salesforce ITA18 Salesforce FRA44 Salesforce USA194S Salesforce FRA4S Salesforce AUS76 Salesforce USA870S Salesforce BRA32 Salesforce CAN86S Salesforce USA1 Salesforce USA22S Salesforce USA292 Salesforce SWE24 Salesforce USA456 Salesforce USA670S Salesforce GBR50 Salesforce CAN6S Salesforce GBR34 Salesforce GBR92S Salesforce USA546 Salesforce USA246S Salesforce CAN56 Salesforce AUS6S Salesforce USA354 Salesforce FRA88 Salesforce USA282 Salesforce FRA42 Salesforce CAN54 Salesforce AUS102 Salesforce USA360 Salesforce USA334 Salesforce USA574 Salesforce USA442 Salesforce JPN20S Salesforce AUS70 Salesforce SWE50 Salesforce USA32S Salesforce ITA14 Salesforce GBR122 Salesforce FRA46 Salesforce USA470 Salesforce USA888S Salesforce BRA48 Salesforce GBR86 Salesforce USA340 Salesforce USA374 Salesforce USA364 Salesforce GBR110S Salesforce GBR62S Salesforce CAN42 Salesforce USA60S Salesforce USA328 Salesforce USA544 Salesforce USA428 Salesforce SWE34 Salesforce CAN36 Salesforce USA628 Salesforce USA436 Salesforce SWE12 Salesforce JPN8S Salesforce GBR106S Salesforce AUS72 Salesforce USA646 Salesforce AUS64 Salesforce USA600 Salesforce USA412 Salesforce ITA10 Salesforce GBR118 Salesforce USA258S Salesforce GBR56 Salesforce GBR74 Salesforce SGP14 Salesforce ARE4S Salesforce JPN24S Salesforce USA610 Salesforce USA268S Salesforce JPN12S Salesforce USA228 Salesforce IDN6 Salesforce USA886S Salesforce SGP6S Salesforce JPN144 Salesforce CAN8S Salesforce BRA50 Salesforce USA540S Salesforce USA890S Salesforce USA480 Salesforce JPN134 Salesforce FRA64 Salesforce GBR38 Salesforce USA664S Salesforce CAN26 Salesforce ITA26 Salesforce AUS88 Salesforce GBR52 Salesforce USA312 Salesforce SWE122 Salesforce CHE28 Salesforce USA674 Salesforce ITA12 Salesforce USA244S Salesforce ITA2S Salesforce SWE4S Salesforce SWE22 Salesforce JPN2S Salesforce ITA16 Salesforce AUS20S Salesforce FRA84 Salesforce SWE46 Salesforce CAN4S Salesforce USA252S Salesforce SWE90S Salesforce AUS36S Salesforce FRA86 Salesforce CHE18 Salesforce GBR54 Salesforce ITA38 Salesforce GBR70 Salesforce SWE32 Salesforce SWE26 Salesforce FRA80 Salesforce FRA48 Salesforce GBR82 Salesforce SWE100 Salesforce KOR4S Salesforce USA316 Salesforce SWE96S Salesforce AUS86 Salesforce USA262S Salesforce JPN18S Salesforce AUS82 Salesforce USA666S Salesforce AUS4S Salesforce USA558 Salesforce USA604 Salesforce GBR4S Salesforce USA708 Salesforce USA592 Salesforce USA462 Salesforce USA222S Salesforce USA584 Salesforce SWE28S Salesforce AUS38S Salesforce CHE2S Salesforce FRA74 Salesforce FRA50 Salesforce USA260S Salesforce USA644 Salesforce USA612 Salesforce SGP2S Salesforce USA302 Salesforce USA658S Salesforce USA28S Salesforce CHE4S Salesforce FRA6S Salesforce USA884S Salesforce USA636 Salesforce GBR84 Salesforce USA552 Salesforce BRA8S Salesforce USA342 Salesforce ARE2S Salesforce USA566 Salesforce USA648 Salesforce USA376 Salesforce BRA6S Salesforce GBR124 Salesforce GBR94 Salesforce USA680 Salesforce USA706 Salesforce USA422 Salesforce SWE30S Salesforce USA488S Salesforce USA696 Salesforce USA572 Salesforce USA638 Salesforce USA698 Salesforce USA452 Salesforce USA230 Salesforce BRA54S Salesforce USA26 Salesforce GBR100 Salesforce SWE10 Salesforce SWE114 Salesforce GBR46 Salesforce ISR2S Salesforce AUS92 Salesforce USA240S Salesforce KOR2S Salesforce ISR4S Salesforce USA250S Salesforce AUS94 Salesforce USA478 Salesforce AUS84 Salesforce GBR42S Salesforce FRA2S Salesforce ITA34 Salesforce USA358 Salesforce USA548 Salesforce GBR108S Salesforce USA80S Salesforce USA608 Salesforce SWE112 Salesforce FRA78 Salesforce FRA100 Salesforce USA534S Salesforce IDN2S Salesforce USA234 Salesforce USA286 Salesforce SWE78 Salesforce USA410 Salesforce SWE42 Salesforce USA446S Salesforce USA426 Salesforce SWE18 Salesforce BRA44 Salesforce USA326 Salesforce FRA62 Salesforce FRA32 Salesforce ITA30 Salesforce USA418 Salesforce ITA4S Salesforce ARE12 Salesforce ITA32S Salesforce GBR78 Salesforce BRA18 Salesforce BRA24 Salesforce CAN34 Salesforce USA232 Salesforce USA654S Salesforce USA496 Salesforce SWE64 Salesforce USA564 Salesforce SWE98 Salesforce USA424 Salesforce USA274 Salesforce USA20S Salesforce JPN22S Salesforce USA576 Salesforce USA700 Salesforce USA494 Salesforce ITA28 Salesforce SWE56 Salesforce SWE40 Salesforce USA432S Salesforce FRA96S Salesforce USA856 Salesforce AUS58 Salesforce USA444 Salesforce USA474 Salesforce USA414 Salesforce USA704 Salesforce USA224S Salesforce USA900S Salesforce USA434S Salesforce SWE94S Salesforce SWE52 Salesforce USA3S Salesforce FRA70 Salesforce USA338 Salesforce GBR68 Salesforce FRA36 Salesforce USA652 Salesforce USA416 Salesforce FRA8S Salesforce USA578 Salesforce FRA12S Salesforce USA582 Salesforce CAN70S Salesforce GBR40S Salesforce USA256S Salesforce SWE16 Salesforce GBR72 Salesforce USA660S Salesforce AUS22S Salesforce USA616 Salesforce GBR66 Salesforce AUS16S Salesforce GBR80 Salesforce USA330 Salesforce USA874S Salesforce USA318 Salesforce USA438 Salesforce KOR6 Salesforce USA36 Salesforce USA62S Salesforce USA254S Salesforce SWE54 Salesforce GBR2S Salesforce ISR6 Salesforce USA296 Salesforce USA642 Salesforce JPN28S Salesforce USA348 Salesforce USA366S Salesforce SWE58 Salesforce GBR98 Salesforce USA872S Salesforce AUS60 Salesforce USA454 Salesforce GBR48 Salesforce BRA36 Salesforce BRA2S Salesforce USA892S Salesforce CAN52 Salesforce FRA104 Salesforce SWE44S Salesforce SWE48 Salesforce USA542S Salesforce SWE88S Salesforce USA682 Salesforce AUS62 Salesforce USA314 Salesforce USA590 Salesforce USA614 Salesforce SWE80 Salesforce USA464 Salesforce USA640 Salesforce SWE120S Salesforce JPN146 Salesforce SWE6S Salesforce AUS68 Salesforce GBR120 Salesforce USA694

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Latest Updates ( sorted recent to last )

UPDATE about 2 months ago - at 02/03/2026 10:53PM

We're actively monitoring the rollback progress across the remaining instances.

We'll provide an update upon ‌completion of the rollback.

UPDATE about 2 months ago - at 02/03/2026 09:20PM

We're currently progressing with the rollback across the remaining instances. In parallel, we're actively monitoring performance and optimizing systems to ensure ‌sustained recovery.

We'll provide an update in 90 minutes or sooner if additional information becomes available.

UPDATE about 2 months ago - at 02/03/2026 08:23PM

We are seeing signs of recovery and some customers are seeing success logging into Salesforce services using single sign-on (SSO) with Okta Verify/Salesforce Identity Provider (IDP). Targeted rollbacks are still in progress.

Upon further investigation, we’ve determined that the start time of the impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We'll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 2 months ago - at 02/03/2026 07:20PM

The rollback on USA414 was successful and we are now proceeding with a targeted rollback for the remaining impacted instances.

We'll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 2 months ago - at 02/03/2026 06:43PM

The rollback completed and has been verified to have resolved the issue on USA694. We are conducting the rollback on another test instance prior to initiating the rollback on the remaining impacted instances. If successful, we will proceed with rolling back the change to all impacted instances.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 months ago - at 02/03/2026 05:50PM

We are currently rolling back the change on a test instance to determine whether it resolves the issue. If successful, we will proceed with rolling back the change on the remaining impacted instances.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 2 months ago - at 02/03/2026 05:38PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 2 months ago - at 02/03/2026 05:18PM

We are investigating a performance degradation where a subset of customers are experiencing issues logging into Salesforce services when using single sign-on (SSO) with Okta Verify/Salesforce Identity Provider (IDP). Initial investigations indicate that a recent release may be the potential trigger. We are actively working to identify the full extent of impact and the best path to remediation.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

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