Outage in Salesforce
Commerce Cloud feature degradation
Resolved Minor
March 13, 2026 - Started about 6 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce Commerce Cloud experienced a feature degradation affecting POD287 for 2.1 hours, where some features were unavailable or performed below optimal levels. The incident impacted both Business Manager and Storefront services for a subset of customers. Salesforce teams actively investigated and worked on multiple resolution paths to restore full functionality.
There’s a Commerce Cloud feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD287Need to monitor Salesforce outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
UPDATE
about 5 hours ago - at 03/13/2026 06:56AM
We have further investigated the issue and identified that both Business Manager and Storefront services are impacted for a subset of customers. Our teams are actively engaged and exploring multiple paths toward resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 6 hours ago - at 03/13/2026 06:07AM
We're aware of a feature disruption affecting a subset of customers using Business Manager services. We're actively investigating the likely trigger of the issue
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Latest Salesforce outages
Service Disruption - about 4 hours ago
Feature Disruption - about 18 hours ago
Performance Degradation - 3 days ago
Data Cloud Feature Degradation - 4 days ago
Performance Degradation Intermittent login errors - 4 days ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
