Performance Degradation

We’ve identified a recent release as the potential trigger for this issue. Our investigation is ongoing and we’re progressing towards a fix.

Thank you for your patience. We’ll provide further updates on our progress as and when they become available.

We don’t have new updates to share just yet, but we are continuing to explore multiple paths to isolate the underlying cause of the issue in order to address the delays and slow loading times.

We will provide an update in 60 minutes or sooner if additional information becomes available.

We continue to investigate a performance degradation affecting the Salesforce Field Service mobile app. The issue was identified as beginning at 17:03 UTC on March 10, 2026, for iOS users, and at 05:05 UTC on March 11, 2026, for Android users.

Affected users may experience multiple seconds of delay or slow loading times when opening actions or flows within the app. We are currently exploring multiple paths to resolution, including fix-forward and rollback options. We will provide an update in 60 minutes or sooner if additional information becomes available.