Outage in Salsify

Connection issues to Salsify FTP Partner

Resolved Minor
March 09, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify FTP
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/12/2023 09:41PM

The intermittent connection issues with Salsify's FTP partner has been resolved. Exports, Uploads and Lookup Tables using a file from the Salsify FTP should be working as expected now.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED about 2 years ago - at 03/09/2023 11:18PM

We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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