Outage in Salsify

1WS failure in publishes

Resolved Major

April 08, 2023 - Started almost 3 years ago - Lasted 3 days
Official incident page

Incident Report

Our team has identified an issue with GDSN publishes due to an outdated certificate. The engineering team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify 1WorldSync (GDSN)

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/11/2023 01:58PM

The certification for 1WS is now confirmed to be updated and all publishes should go through as expected.

Please reach out to support with any questions at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case

IDENTIFIED almost 3 years ago - at 04/10/2023 05:04PM

Our engineering team is continuing to work to update the outdated certification. The team is currently awaiting on confirmation that the certification has been updated on 1WS side.

Please reach out to support with any questions at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case

INVESTIGATING almost 3 years ago - at 04/08/2023 05:15PM

Our team has identified an issue with GDSN publishes due to an outdated certificate. The engineering team is currently working to resolve this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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