Outage in Salsify

Live chat support service for Premium Support subscribers

Resolved Minor
December 04, 2023 - Started about 1 year ago - Lasted about 19 hours
Official incident page

Need to monitor Salsify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salsify, and never miss an outage again.
Start Free Trial

Outage Details

We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team using the "My Cases" option on our portal - https://help.salsify.com/ProductXM/s/. Our Support Team will follow up with you via the Case.
Components affected
Salsify Support Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/05/2023 05:06PM

Our third-party provider for live chat support service for Premium Support subscribers has informed us that this issue is now resolved.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED about 1 year ago - at 12/04/2023 10:04PM

We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team using the "My Cases" option on our portal - https://help.salsify.com/ProductXM/s/. Our Support Team will follow up with you via the Case.

Latest Salsify outages

Stale data Meijer insights reports - 1 day ago
Shopify Publish Error - 25 days ago
Stale data within EC Analytics and Digital Shelf Operations Data Feeds - 26 days ago
Stale data within in-app EC Analytics, EC Analytics Data Feeds, and non-Workflow Digital Shelf Operations Data Feeds - about 1 month ago
Channel analysis running continuously - about 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE