Outage in Salsify

Import and bulk edit slowness

Resolved Minor

June 04, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineers are currently investigating slowness in completion of imports and bulk edits. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Components affected

Salsify Imports and Indexing

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/04/2025 03:49PM

An issue causing system slowness when completing imports and bulk updates was identified and the slowness has resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

MONITORING 11 months ago - at 06/04/2025 03:20PM

The issue has been identified and slowness in completion of imports and bulk edits is resolving. Our engineers are continuing to monitor.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

INVESTIGATING 11 months ago - at 06/04/2025 02:57PM

Our engineers are currently investigating slowness in completion of imports and bulk edits.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

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