Outage in Salsify

Delays in Import runs

Resolved Minor

August 07, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Imports and Indexing

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/07/2025 05:57PM

Import run times have returned to normal and this incident is now resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 9 months ago - at 08/07/2025 04:31PM

Our engineering team has implemented a fix for the import delays. Imports should be running with a slight delay while we work through the queued imports. Our team will continue to monitor the queue to ensure the delays do not reoccur.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 9 months ago - at 08/07/2025 03:14PM

We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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