Outage in Salsify

Delays in Import runs

Resolved Minor
August 07, 2025 - Started 11 days ago - Lasted about 3 hours
Official incident page

Need to monitor Salsify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salsify, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Imports and Indexing
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/07/2025 05:57PM

Import run times have returned to normal and this incident is now resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 11 days ago - at 08/07/2025 04:31PM

Our engineering team has implemented a fix for the import delays. Imports should be running with a slight delay while we work through the queued imports. Our team will continue to monitor the queue to ensure the delays do not reoccur.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 11 days ago - at 08/07/2025 03:14PM

We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Latest Salsify outages

Product Activity Page With There was an error loading this content Error - 10 days ago
Publishing to iTradeNetwork is currently disabled - 17 days ago
Publishes experiencing delays on GDSN channels to Syndigo - 19 days ago
Insights - Crawl data failing for multiple retailers - 28 days ago
Insights - Crawl data failing for Amazon Spain - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook