Outage in Salsify

Slowness / delays when exporting and publishing data from Salsify

Resolved Minor
October 15, 2025 - Started 13 days ago - Lasted 1 day
Official incident page

Incident Report

Our engineers are investigating issues with slowness when exporting from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
Components affected
Salsify Application

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/16/2025 09:21PM

This incident has been resolved.

MONITORING 13 days ago - at 10/15/2025 08:57PM

Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

INVESTIGATING 13 days ago - at 10/15/2025 07:31PM

Our engineers are investigating issues with slowness when exporting or publishing from Salsify.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

INVESTIGATING 13 days ago - at 10/15/2025 07:15PM

Our engineers are investigating issues with slowness when exporting from Salsify.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

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