Outage in Scalepoint
Scalepoint Service portal is unavailable
Resolved MajorIncident Report
Scalepoint Service portal is unavailable, which means no new tickets can be created here. Our phonelines are unaffected so users are free to contact these for support.
We are investigating the issue and working to resovle it as soon as possible.
Components affected
Scalepoint Service PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/12/2024 11:32AM
This incident has been resolved.
MONITORING
about 2 years ago - at 03/12/2024 11:24AM
A fix has been implemented and the service portal is online again.
We are monitoring situation and expect to close incident soon.
INVESTIGATING
about 2 years ago - at 03/12/2024 11:17AM
Scalepoint Service portal is unavailable, which means no new tickets can be created here. Our phonelines are unaffected so users are free to contact these for support.
We are investigating the issue and working to resovle it as soon as possible.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 10 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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