Outage in Scalepoint

Scalepoint Service portal is unavailable

Resolved Major
March 12, 2024 - Started over 1 year ago - Lasted 16 minutes
Official incident page

Incident Report

Scalepoint Service portal is unavailable, which means no new tickets can be created here. Our phonelines are unaffected so users are free to contact these for support. We are investigating the issue and working to resovle it as soon as possible.
Components affected
Scalepoint Service Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/12/2024 11:32AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/12/2024 11:24AM

A fix has been implemented and the service portal is online again.

We are monitoring situation and expect to close incident soon.

INVESTIGATING over 1 year ago - at 03/12/2024 11:17AM

Scalepoint Service portal is unavailable, which means no new tickets can be created here. Our phonelines are unaffected so users are free to contact these for support.

We are investigating the issue and working to resovle it as soon as possible.

Latest Scalepoint outages

Disruption of service - CORE & HUB - 17 days ago
Disruption of service - Shop - 17 days ago
Disruption of service - Shop - about 1 month ago
Disruption of service - HUB Health - about 1 month ago
Disruption of service - HUB Health - about 2 months ago

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