Outage in Scalepoint

Issues with login to CORE & HUB systems

Resolved Major
April 18, 2024 - Started 8 months ago - Lasted about 7 hours
Official incident page

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Outage Details

It seems many users are having issues with login to CORE & HUB this morning. We are investigating with highest priority
Components affected
Scalepoint Access Management & System Settings Scalepoint Access Management & System Settings Scalepoint Access Management & System Settings Scalepoint All (Entire system affected) Scalepoint Access Management & System Settings Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/18/2024 12:28PM

No further issues noticed. The incident is resolved.

MONITORING 8 months ago - at 04/18/2024 09:08AM

A fix has been implemented such that users will no longer experience issues with system access.

We are still monitoring results to catch any irregularaties, before resolving this incident completely.

INVESTIGATING 8 months ago - at 04/18/2024 07:14AM

We are still investigating root cause of the incident, as fix has turned out to be a temporary solution. Users may experience degraded performance as we continue to solve issues.

Work continues at the higest priority!

MONITORING 8 months ago - at 04/18/2024 06:56AM

A fix has been implemented.

All users should be able to access system again. If some users are still experiencing issues, please reach out to our CORE & HUB service desk.

We will continue to monitor the situation.

INVESTIGATING 8 months ago - at 04/18/2024 06:14AM

We are still investigating issue to resolve issue for those affected with highest priority.

We have confirmed that, this incident does not affect all Scalepoint tenants. Some companies are unaffected and can operate as usual.

INVESTIGATING 8 months ago - at 04/18/2024 05:59AM

It seems many users are having issues with login to CORE & HUB this morning.

We are investigating with highest priority

Latest Scalepoint outages

ClaimShop Settlement & Shop are inaccessible - 5 days ago
Scalepoint ID for sandbox environment is unavailable - about 1 month ago
Test samples are not working - about 2 months ago
Unable to Send to Repair & Valuation - about 2 months ago
CORE & HUB is inaccessible - about 2 months ago

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