We are currently experiencing performance issues on CORE & HUB and Claimshop

This incident has been resolved.

The incident was triggered by an unexpected time change on the servers due to a Microsoft bug at an external provider. This led to a series of communication failures across system integrations on all platforms.
Manual fixes were applied yesterday, resolving most of the identified issues. Today, the remaining internal warnings were addressed in coordination with the external service provider.

As a result, we consider all issues related to this incident resolved, though we continue to monitor the situation closely.

Dialog with external provider is ongoing. We hope to resolve the issue causing sporadic instabilities across all Scalepoint systems as soon as possible. Therefore monitoring of all Scalepoint systems is on going.

We are still in dialoge with external provider whom have assisteted implemented further fixes to increase stability.

Work will continue into tomorrow where we will bring further updates.

We have applied a series of manual fixes to help mitigate system downtime and errors experienced in this incident.
Users may ocasionally experience errors and degraded performance sporadically, but currently all systems are live and functioning as normal, but we will keep monitoring the situation.

A dialoge with external service provide is established to get to the root of the issues and ensure future stability.

The issue has been identified and we are working on implementing solutions.

Users may still experience degraded performance and sporadic errors when attempting to use supplemental systems.

Some systems reported to be affected:
- Communication Designer
- Process Designer
- Catalog Designer
- Shop
- Settlement

We are continuing to investigate this issue.

What does this mean?
Users on CORE & HUB might be experiencing slower performance and inaccessibility, when navigating all related system.
This means users may experience issues when accessing Communication Designer, Process Designer and other related systems.

We are working on fixing the issues with highest priority.