Outage in Scalepoint

Scalepoint ID for sandbox environment is unavailable

Resolved Major
November 18, 2024 - Started 11 months ago - Lasted 18 minutes
Official incident page

Incident Report

We have identified an issue this morning, with Scalepoint ID on our sandbox environement. This means that users will not be able to access sandbox environments of CORE & HUB or Claimshop.
Components affected
Scalepoint Sandbox
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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/18/2024 08:22AM

This issue has been resolved. Sandbox environments are now available for access again.

We apologize for any inconvenience this may have caused.

IDENTIFIED 11 months ago - at 11/18/2024 08:04AM

We have identified an issue this morning, with Scalepoint ID on our sandbox environement.

This means that users will not be able to access sandbox environments of CORE & HUB or Claimshop.

Latest Scalepoint outages

Disruption of service - Shop - 15 days ago
Disruption of service - HUB Health - 16 days ago
Disruption of service - HUB Health - 20 days ago
Disruption of service - CORE & HUB - 20 days ago
Degraded performance - CORE & HUB - 29 days ago

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