Outage in Scalepoint
Various systems are inaccessible and degraded performance
Resolved MajorIncident Report
An update to network hardware caused unforeseen problems, that where unresolved within the scheduled service window this weekend. This has unfortunately caused various issues for systems that we are still working to resolve.
Currently status is
- CORE & HUB, user may experience degraded performance.
- CORE & HUB Sandbox is Out of Service.
- ClaimShop, is Out of Service
Work is ongoing and currently expectation is majority of issues should be resolved around 12:00.
Components affected
Scalepoint All (Entire system affected) Scalepoint Sandbox Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/05/2025 03:41PM
We consider this incident as resolved as all systems are live again.
MONITORING
over 1 year ago - at 01/05/2025 02:31PM
ClaimShop is back and we are monitoring situation.
IDENTIFIED
over 1 year ago - at 01/05/2025 02:15PM
Performance for CORE & HUB is back to normal, whilst sandbox is still seeing partial outages.
ClaimShop is still Out of service, which we expect to resolve in a short while.
IDENTIFIED
over 1 year ago - at 01/05/2025 08:23AM
An update to network hardware caused unforeseen problems, that where unresolved within the scheduled service window this weekend. This has unfortunately caused various issues for systems that we are still working to resolve.
Currently status is
- CORE & HUB, user may experience degraded performance.
- CORE & HUB Sandbox is Out of Service.
- ClaimShop, is Out of Service
Work is ongoing and currently expectation is majority of issues should be resolved around 12:00.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 10 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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