Outage in Scalepoint

Various systems are inaccessible and degraded performance

Resolved Major
January 05, 2025 - Started 10 months ago - Lasted about 7 hours
Official incident page

Incident Report

An update to network hardware caused unforeseen problems, that where unresolved within the scheduled service window this weekend. This has unfortunately caused various issues for systems that we are still working to resolve. Currently status is - CORE & HUB, user may experience degraded performance. - CORE & HUB Sandbox is Out of Service. - ClaimShop, is Out of Service Work is ongoing and currently expectation is majority of issues should be resolved around 12:00.
Components affected
Scalepoint All (Entire system affected) Scalepoint Sandbox Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/05/2025 03:41PM

We consider this incident as resolved as all systems are live again.

MONITORING 10 months ago - at 01/05/2025 02:31PM

ClaimShop is back and we are monitoring situation.

IDENTIFIED 10 months ago - at 01/05/2025 02:15PM

Performance for CORE & HUB is back to normal, whilst sandbox is still seeing partial outages.

ClaimShop is still Out of service, which we expect to resolve in a short while.

IDENTIFIED 10 months ago - at 01/05/2025 08:23AM

An update to network hardware caused unforeseen problems, that where unresolved within the scheduled service window this weekend. This has unfortunately caused various issues for systems that we are still working to resolve.

Currently status is
- CORE & HUB, user may experience degraded performance.
- CORE & HUB Sandbox is Out of Service.
- ClaimShop, is Out of Service

Work is ongoing and currently expectation is majority of issues should be resolved around 12:00.

Latest Scalepoint outages

Disruption of service - CORE & HUB - 17 days ago
Disruption of service - Shop - 17 days ago
Disruption of service - Shop - about 1 month ago
Disruption of service - HUB Health - about 1 month ago
Disruption of service - HUB Health - about 2 months ago

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