Outage in Scalepoint

Degraded performance - Service Portal

Resolved Minor
August 11, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing some issue with our phone lines and are working to resolve them as quickly as possible.
Components affected
Scalepoint Service Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/11/2025 09:19AM

All phonelines have been stable and working. We consider this incident as resolved.

MONITORING about 1 month ago - at 08/11/2025 07:50AM

DK phonelines should be working once again. We will continue to monitoring the situation.

MONITORING about 1 month ago - at 08/11/2025 07:30AM

We are still working to resolve the issues on DK phonelines, whilst our Swiss phonelines are unaffected.

MONITORING about 1 month ago - at 08/11/2025 07:22AM

We are unfortunately still observing some instability on our phonelines still. We apologies for the inconvenience.

MONITORING about 1 month ago - at 08/11/2025 07:10AM

Seems there are some issue at a supplier this morning, causing issues with our Support phoneline this morning.

A fix has been implemented and we are monitoring situation.

INVESTIGATING about 1 month ago - at 08/11/2025 06:37AM

We are experiencing some issue with our phone lines and are working to resolve them as quickly as possible.

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