Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Summary AI Generated
Scalepoint experienced a major service disruption affecting the CORE & HUB systems, preventing users from working normally across all system components including Sandbox, Automation Engine, Communication, and various integrations. The entire system was impacted for 1.6 hours while the team investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Work Management Scalepoint Automation Engine Scalepoint EDI Subrogation (ECO add-on) Scalepoint Sandbox Scalepoint File & Log Management Scalepoint CPR integration (ECO add-on) Scalepoint Communication Scalepoint All (Entire system affected)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 10:34AM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/04/2026 09:41AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 03/04/2026 09:11AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/04/2026 09:03AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/04/2026 09:00AM
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
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Disruption of service - CORE & HUB - about 1 month ago
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