Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Summary AI Generated
Scalepoint experienced a major service disruption affecting the CORE & HUB systems, preventing users from working normally across all system components including Sandbox, Automation Engine, Communication, and various integrations. The entire system was impacted for 1.6 hours while the team investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Sandbox Scalepoint All (Entire system affected) Scalepoint Automation Engine Scalepoint Communication Scalepoint CPR integration (ECO add-on) Scalepoint EDI Subrogation (ECO add-on) Scalepoint File & Log Management Scalepoint Work ManagementNeed to monitor Scalepoint outages?
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/04/2026 10:34AM
This incident has been resolved.
MONITORING
9 days ago - at 03/04/2026 09:41AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
9 days ago - at 03/04/2026 09:11AM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 03/04/2026 09:03AM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 03/04/2026 09:00AM
Some of our users are experiencing issues working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - Scalepoint ID - 3 days ago
Degraded performance - HUB Health - 14 days ago
Disruption of service - CORE & HUB - about 1 month ago
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