Outage in Scalepoint
ClaimShop and ClaimsCORE & HUB experiencing distruptions on integrations
Resolved Minor
September 07, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**Scalepoint – ClaimShop & ClaimsCORE/HUB Integration Disruption** For approximately 2 hours, users experienced failures when creating claims in ClaimsCORE & HUB and ClaimShop via integration. Errors persisted after an initial fix, requiring a second remediation effort. The incident was resolved following the second fix, with the situation kept under close monitoring throughout.
Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration.
A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/07/2026 11:17AM
A fix has been implemented that should resolve the errors we still observed. We continue to monitor situation.
INVESTIGATING
9 days ago - at 09/07/2026 11:11AM
We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.
MONITORING
9 days ago - at 09/07/2026 09:45AM
Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration.
A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption to ClaimShop Catalogue - 7 days ago
Scalepoint ID unavailable - 20 days ago
Degraded performance on ClaimShop - 28 days ago
ClaimsCORE & HUB Sandbox unavailable - about 1 month ago
Disruption of service (ClaimShop) - about 2 months ago
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