Outage in Scalepoint
Disruption of service (ClaimShop)
Resolved Major
October 14, 2026 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**Scalepoint – ClaimShop Service Disruption** A major disruption affected ClaimShop Settlement and the Shop, preventing some users from accessing these services. The incident lasted approximately one hour before the Shop was restored to operational status. The issue was investigated at highest priority and resolved, with monitoring continuing post-recovery.
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 10/14/2026 07:34AM
Shop is operational again. We are monitoring the status.
INVESTIGATING
about 1 month ago - at 10/14/2026 07:27AM
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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