Outage in Scalepoint
Disruption of service - ClaimsCORE & HUB
Resolved Minor
November 12, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Some users experienced disruptions with Scalepoint's ClaimsCORE and HUB email system for approximately 2 hours. The issue was investigated at high priority, and a fix was implemented and monitored for stability.
Some of our users are experiencing issues working in ClaimsCORE & HUB e-mail system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 11/12/2026 07:20AM
A fix has been introduced and we are monitoring the situation.
INVESTIGATING
3 days ago - at 11/12/2026 06:48AM
Some of our users are experiencing issues working in ClaimsCORE & HUB e-mail system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Degraded performance on some messages - CORE & HUB - 4 days ago
Email delivery issues - ClaimsCORE & HUB - 19 days ago
Disruption of service (ClaimShop) - about 1 month ago
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