Outage in Scalepoint
Degraded performance on some messages - CORE & HUB
Resolved Minor
November 11, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Scalepoint's CORE and HUB systems experienced a 1.2-hour disruption where some users encountered errors when attempting to send messages or emails via the Messages tab on claims. The issue was investigated as high priority and normal operation was restored, with monitoring confirmed stable.
Some of our users may experiencing degraded performance when attempting to send email via messages-tab in working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 11/11/2026 07:21AM
Sending messages and emails from the Messages-tab on claims is working normally again. Earlier this morning, some users saw an error when they tried to send a message. We have restored normal operation and are monitoring to make sure it stays stable.
INVESTIGATING
4 days ago - at 11/11/2026 06:40AM
Some of our users may experiencing degraded performance when attempting to send email via messages-tab in working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & HUB - 3 days ago
Email delivery issues - ClaimsCORE & HUB - 19 days ago
Disruption of service (ClaimShop) - about 1 month ago
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