Outage in Scalepoint
Disruption of service - ClaimsCORE & HUB (Mobile App (Scalepoint HUB Property))
Resolved Minor
October 29, 2026 - Started 17 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Some users experienced disruptions accessing the ClaimsCORE and HUB Mobile App (Scalepoint HUB Property) systems. The root cause was identified and a fix was implemented. The mobile app was restored and confirmed operational after approximately 26 hours of disruption.
Some of our users are experiencing issues working in ClaimsCORE & HUB Mobile App (Scalepoint HUB Property) system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
17 days ago - at 10/29/2026 12:08PM
The mobile app is up and running again. We will continue to monitor for a period of time.
IDENTIFIED
17 days ago - at 10/29/2026 09:38AM
This root caused has been identified. We are currently working on a fix.
INVESTIGATING
17 days ago - at 10/29/2026 09:27AM
Some of our users are experiencing issues working in ClaimsCORE & HUB Mobile App (Scalepoint HUB Property) system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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