Outage in Scalepoint
Microsoft is currently experiencing a global Microsoft 365 outage.
Resolved Minor
November 13, 2026 - Started 2 days ago
- Lasted about 23 hours
Incident Report
Summary AI Generated
A global Microsoft 365 outage lasting approximately 23 hours impacted Scalepoint's internal Microsoft-dependent services, including their support portal and email communications. Core products — ClaimShop, CORE, and HUB — remained fully operational, though ClaimShop's ability to resend order emails and gift cards was temporarily unavailable. The incident was externally caused by Microsoft, with Scalepoint directing urgent support needs to phone lines while awaiting resolution.
Microsoft is currently experiencing a global Microsoft 365 outage.
Scalepoint’s products are not directly affected. ClaimShop, CORE and HUB do not depend on Microsoft services and are working normally.
Scalepoint uses Microsoft services internally, so our service portal and email communication with Support are affected. Emails and portal requests may be delayed or may not reach us.
If you need urgent support, please call us:
Denmark:
• ClaimShop Support: +45 88 81 80 01
• CORE & HUB General Support: +45 88 81 80 03
Switzerland
• German +41 41 508 73 06
• French +41 41 508 73 07
• Italian +41 41 508 73 08
ClaimShop: Order emails, gift cards and similar cannot be resent today. We are aware of this and will follow up once Microsoft reports the issue resolved.
We will update this page when Microsoft’s services are restored.
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2 days ago - at 11/13/2026 07:55AM
Microsoft is currently experiencing a global Microsoft 365 outage.
Scalepoint’s products are not directly affected. ClaimShop, CORE and HUB do not depend on Microsoft services and are working normally.
Scalepoint uses Microsoft services internally, so our service portal and email communication with Support are affected. Emails and portal requests may be delayed or may not reach us.
If you need urgent support, please call us:
Denmark:
• ClaimShop Support: +45 88 81 80 01
• CORE & HUB General Support: +45 88 81 80 03
Switzerland
• German +41 41 508 73 06
• French +41 41 508 73 07
• Italian +41 41 508 73 08
ClaimShop: Order emails, gift cards and similar cannot be resent today. We are aware of this and will follow up once Microsoft reports the issue resolved.
We will update this page when Microsoft’s services are restored.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & HUB - 3 days ago
Degraded performance on some messages - CORE & HUB - 4 days ago
Email delivery issues - ClaimsCORE & HUB - 19 days ago
Disruption of service (ClaimShop) - about 1 month ago
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