Outage in Scalepoint
Email delivery issues - ClaimsCORE & HUB
Resolved Minor
October 27, 2026 - Started 19 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Scalepoint – Email Delivery Incident Summary** For approximately 2.5 hours, Scalepoint's ClaimsCORE and HUB services experienced incoming email delivery failures, where emails sent to claims were not delivered and senders received delivery failure notifications. The root cause was identified and a fix was implemented. The incident was classified as minor.
We are currently experiencing issues with incoming emails to Scalepoint. Some emails sent to claims may not be delivered, and senders may get a delivery failure message. We are investigating and will post an update as soon as we know more.
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Latest Updates ( sorted recent to last )
IDENTIFIED
19 days ago - at 10/27/2026 10:41AM
We have identified the likely cause of the issues with incoming emails to Scalepoint and are working on a fix. Emails sent to claims may still not be delivered, and senders may get a delivery failure message. We will post an update when the issue is resolved.
INVESTIGATING
19 days ago - at 10/27/2026 09:23AM
We are currently experiencing issues with incoming emails to Scalepoint. Some emails sent to claims may not be delivered, and senders may get a delivery failure message. We are investigating and will post an update as soon as we know more.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & HUB - 3 days ago
Degraded performance on some messages - CORE & HUB - 4 days ago
Disruption of service (ClaimShop) - about 1 month ago
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