Outage in Screencastify

Intermittent Load Issues

Resolved Minor
April 20, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/20/2023 08:47PM

Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via support@screencastify.com.

MONITORING over 1 year ago - at 04/20/2023 06:30PM

We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

INVESTIGATING over 1 year ago - at 04/20/2023 05:30PM

We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

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