Outage in Screencastify

Watch Page Links, Interactive Questions, and Captions: Long Load Times Resulting in Errors

Resolved Minor

April 26, 2023 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/26/2023 09:51PM

We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

MONITORING almost 3 years ago - at 04/26/2023 07:47PM

There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

INVESTIGATING almost 3 years ago - at 04/26/2023 02:57PM

Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions.

In the meantime, you can share the Drive link instead of the Watch Page link.

The team is investigating the issue - we will provide an update once we have more information.

Latest Screencastify outages

SC-2 Oops Error - over 1 year ago

Reduced Functionality and Login Issues - over 1 year ago

Some paid subscriptions are seeing the free version of Screencastify - almost 2 years ago

Video Playback Errors on Watch Page - about 2 years ago

Service Disruption - about 2 years ago

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