Outage in Screencastify
Service Interruption
Resolved MinorIncident Report
We are aware that some users are currently experiencing:
1) slow load times;
2) difficulties accessing their paid subscriptions; and/or,
3) accessing or managing the License Manager page.
Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Components affected
Screencastify Downloads and exportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/28/2023 09:17PM
We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues.
We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at support@screencastify.com.
IDENTIFIED
over 2 years ago - at 11/28/2023 07:12PM
We are aware that some users are currently experiencing:
1) slow load times;
2) difficulties accessing their paid subscriptions; and/or,
3) accessing or managing the License Manager page.
Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Latest Screencastify outages
SC-2 Oops Error - over 1 year ago
Reduced Functionality and Login Issues - almost 2 years ago
Some paid subscriptions are seeing the free version of Screencastify - about 2 years ago
Video Playback Errors on Watch Page - over 2 years ago
Service Disruption - over 2 years ago
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