Outage in Screencastify
Service Interruption
Resolved MinorIncident Report
We acknowledge that some users are currently encountering the following issues:
1. Slow load times
2. Difficulties accessing paid subscriptions
3. Challenges accessing or managing the License Manager page
4. Errors when attempting to submit the onboarding survey
Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/01/2023 08:30PM
Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services.
If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at support@screencastify.com.
IDENTIFIED
over 2 years ago - at 12/01/2023 04:32PM
We acknowledge that some users are currently encountering the following issues:
1. Slow load times
2. Difficulties accessing paid subscriptions
3. Challenges accessing or managing the License Manager page
4. Errors when attempting to submit the onboarding survey
Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Latest Screencastify outages
SC-2 Oops Error - over 1 year ago
Reduced Functionality and Login Issues - almost 2 years ago
Some paid subscriptions are seeing the free version of Screencastify - about 2 years ago
Video Playback Errors on Watch Page - over 2 years ago
Service Disruption - over 2 years ago
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