Outage in Sharpen
Potential Service Disruption
Resolved MajorIncident Report
We are aware of a potential service disruption. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Q Sharpen Outbound Voice Sharpen Inbound Voice Sharpen Inbound Voice Sharpen Outbound Voice Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/28/2023 10:25PM
This incident has been resolved.
MONITORING
over 2 years ago - at 02/28/2023 10:02PM
We are continuing to monitor recovery. Depending on actions being attempted during the time of impact, users may need to log out and back in to restore their availability state. If agents had attempted an outbound call during impact, they will likely experience an unexpected auto-answer if their next call is inbound.
MONITORING
over 2 years ago - at 02/28/2023 09:55PM
The fix has been deployed. Initial validation shows success. We are continuing to monitor the fix.
IDENTIFIED
over 2 years ago - at 02/28/2023 09:45PM
We have identified the point of failure and are deploying a fix. We expect resolution within 30 minutes.
INVESTIGATING
over 2 years ago - at 02/28/2023 09:38PM
We have identified an interruption to Telephony operations based on a potential interruption to underlying carrier network paths. This impacts telephony operations in both IZ0 (app.sharpencx.com) and IZ1 (app.iz1.sharpen.cx) isolation zones. All necessary resources are engaged to restore service as soon as possible.
INVESTIGATING
over 2 years ago - at 02/28/2023 09:26PM
We are aware of a potential service disruption. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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