Outage in Sharpen
Inbound/Outbound call routing impact
Resolved MajorIncident Report
We are receiving reports of impacted ability to place or receive inbound calls in both of our isolation zones. This behavior is believed to be currently resolved and we are monitoring for system health.
Components affected
Sharpen Outbound Voice Sharpen Inbound Voice Sharpen Inbound Voice Sharpen Q Sharpen Outbound Voice Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 03/07/2023 03:35PM
The system has returned to full funtionality after a period of monitoring post recovery. Please reach out to the SharpenCare team if agents continue to experience any of the event's behaviors.
MONITORING
over 2 years ago - at 03/07/2023 02:40PM
We are receiving reports of impacted ability to place or receive inbound calls in both of our isolation zones. This behavior is believed to be currently resolved and we are monitoring for system health.
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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