Outage in Sharpen
Reports of agents in IZ1 isolation zone unable to place outbound calls
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
We've identified the issue and have corrected it. This incident has been resolved.
We continue to narrow down on the issue internally and hope to have an update shortly.
We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.
We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.
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