Outage in SheerID

MySheerID Customer Service Search

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.
Components affected
SheerID My

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 10:04PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 08/20/2025 08:45PM

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

Latest SheerID outages

Military programs: degraded performance - 4 days ago
MySheerID Reporting Down - about 2 months ago
Increased verification latency - 4 months ago
Service disruption: increased verification latency and reporting issues - 5 months ago
Military programs: degraded performance - 8 months ago

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