Outage in SheerID

MySheerID Customer Service Search

Resolved Minor

August 20, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

Components affected

SheerID My

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/20/2025 10:04PM

This incident has been resolved.

IDENTIFIED 6 months ago - at 08/20/2025 08:45PM

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

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