Outage in SheerID

MySheerID Customer Service Search

Resolved Minor
August 20, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.
Components affected
SheerID My
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/20/2025 10:04PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 08/20/2025 08:45PM

There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

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