Outage in SheerID
API Latency
Resolved MajorIncident Report
We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 01/29/2026 12:36AM
API Latency resolved.
MONITORING
19 days ago - at 01/28/2026 08:58PM
We are continuing to monitor for any further issues.
MONITORING
19 days ago - at 01/28/2026 08:27PM
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
INVESTIGATING
19 days ago - at 01/28/2026 08:26PM
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
INVESTIGATING
19 days ago - at 01/28/2026 08:15PM
We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.
Latest SheerID outages
System degradation: Document review - 7 days ago
Military programs: degraded performance - 4 months ago
MySheerID Reporting Down - 5 months ago
MySheerID Customer Service Search - 6 months ago
Increased verification latency - 7 months ago
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