Outage in Sherweb

Some QuickBooks Online Mac users are unable to print Invoices and other transactions.

Resolved Minor
October 09, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Some customers are currently unable to print Invoices and other transactions from their QuickBooks Online account on their Mac machines. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 10/06/2023 06:18PM

Some customers are currently unable to print Invoices and other transactions from their QuickBooks Online account on their Mac machines. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

INVESTIGATING almost 2 years ago - at 10/09/2023 03:29PM

We have determined the root cause of the issue and we have a workaround to get you back to business. When printing a PDF from QuickBooks Online, please download the PDF to your machine and print from Adobe rather than from the browser. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

IDENTIFIED almost 2 years ago - at 10/09/2023 03:30PM

We have determined the root cause of the issue and we have a workaround to get you back to business. When printing a PDF from QuickBooks Online, please download the PDF to your machine and print from Adobe rather than from the browser. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

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