Outage in Sherweb

Potential issue detected on our services

Resolved Minor
December 20, 2024 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

A possible issue affecting Veeam Cloud Backup and Recovery - Montreal, Canada services has been detected. Symptoms include:  - inability to view newly created backup jobs within vCloud Director- view status of currently running and completed backup jobs within vCloud Director Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team
Latest Updates ( sorted recent to last )
INFORMATIONAL 1 day ago - at 12/20/2024 04:13PM

A possible issue affecting Veeam Cloud Backup and Recovery - Montreal, Canada services has been detected. Symptoms include:  - inability to view newly created backup jobs within vCloud Director- view status of currently running and completed backup jobs within vCloud Director
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

INFORMATIONAL about 4 hours ago - at 12/21/2024 10:13PM

Our system administrators have identified the issue and most backup jobs should be back to normal, but the job status may not be accurate in the Veeam portal.We are aware that some of the jobs still remain to be fixed but our team is working hard to re-establish the service.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team

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