Potential issue detected on our services

A possible issue affecting Canada East 1 and United States East 1 services has been detected. Symptoms include:  - Backups and restores may fail for some users.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

This issue is still ongoing.Until full resolution, all backup jobs have been disabled and will be re-enabled once issue is resolved.Sherweb Team

All service are back for United States East 1.Thank you for your patience.Sherweb Team

This issue is still ongoing.Until full resolution, all backup jobs have been disabled and will be re-enabled once issue is resolved.Sherweb Team

We are currently facing issues with VBM US as well.Until full resolution, all backup jobs have been disabled and will be re-enabled once issue is resolved.Sherweb Team

All service are back for United States East 1.Thank you for your patience.Sherweb Team

We are currently experiencing ongoing issues with the Veeam Backup for Microsoft 365 service, affecting our partners in Canada. Our team, in collaboration with our software partner, is working diligently and with urgency to resolve the matter as quickly as possible. We greatly appreciate your understanding and patience during this time.

We are still working diligently with our vendor to resolve the issue. While some progress has been made, the service still remains inoperable. We thank you for your patience as we work towards a quick resolution

Technical Update on Veeam for M365 Backup IssueDuring the recent update of our Veeam for M365 Backup from Version 7 to Version 8, the process encountered an issue, leaving the infrastructure in a state where neither progression nor rollback was possible. We have since collaborated closely with the vendor to triage the problem, conducting thorough testing across various technical configurations.At this stage, we are successfully deploying limited jobs, and we are now focused on testing the proposed solution at scale to ensure its viability. Our primary objective remains a full restoration of services, and we are proceeding cautiously to prevent further disruptions.Please rest assured that there has been no data loss in the backups. The integrity and safety of your data remain our highest priority. It is important to note that this issue is isolated to the Canadian side of the Veeam for M365 Backup service.