Outage in Sherweb

Potential issue detected on our services

Resolved Minor
April 07, 2025 - Started 21 days ago - Lasted 14 days
Official incident page

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Outage Details

A possible issue is affecting our SMS Multi-Factor Authentication (MFA) system.Our system administrators are investigating to determine the cause.If you have chosen SMS as a MFA method and need to login to the Cumulus platform, either use your recovery key to bypass the MFA or contact your support team to bypass it for you.Best Regards, The SherWeb Technical Support Team
Latest Updates ( sorted recent to last )
INFORMATIONAL 21 days ago - at 04/07/2025 11:55AM

A possible
issue is affecting our SMS Multi-Factor Authentication (MFA) system.Our system
administrators are investigating to determine the cause.If you have
chosen SMS as a MFA method and need to login to the Cumulus platform, either
use your recovery key to bypass the MFA or contact your support team to bypass
it for you.Best
Regards,













The SherWeb Technical Support Team

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