Outage in Sherweb
Incident: M365 Subscription Purchase Failures in Cumulus
Resolved MinorIncident Report
We are currently investigating an issue impacting the purchase of M365 subscriptions in Cumulus. Users may experience failed transactions in Cumulus, with the API returning the following error message from Microsoft:"code":500,"description":"Unexpected service error. Please try again."Our team is working with Microsoft support to gather more details and identify the root cause.We will provide an update as soon as more information becomes available.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team
Components affected
Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Cumulus Portal Sherweb Microsoft Sherweb General Sherweb Azure Sherweb Dynamics 365 Sherweb Microsoft 365 Sherweb Office 365Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
about 2 months ago - at 03/18/2026 09:38PM
We are currently investigating an issue impacting the purchase of M365 subscriptions in Cumulus. Users may experience failed transactions in Cumulus, with the API returning the following error message from Microsoft:"code":500,"description":"Unexpected service error. Please try again."Our team is working with Microsoft support to gather more details and identify the root cause.We will provide an update as soon as more information becomes available.Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team
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