Outage in ShipEngine

ShipEngine Sandbox - Stamps.com Create Label Error

Resolved Major
April 01, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue present when attempting to create Stamps.com labels within the sandbox/test environment. Most attempts to produce test labels via the Stamps Sandbox account are receiving the following error response: "A shipping carrier error occurred: Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1" We have confirmed that this response is due to an underlying configuration issue present with the Stamps.com test environment that the ShipEngine sandbox connects to. Additional updates will be made here as the issue is corrected.
Components affected
ShipEngine Stamps Sandbox
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/01/2024 07:24PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 04/01/2024 06:50PM

We have identified an issue present when attempting to create Stamps.com labels within the sandbox/test environment.
Most attempts to produce test labels via the Stamps Sandbox account are receiving the following error response:
"A shipping carrier error occurred: Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1"

We have confirmed that this response is due to an underlying configuration issue present with the Stamps.com test environment that the ShipEngine sandbox connects to.

Additional updates will be made here as the issue is corrected.

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