Outage in ShipEngine

Error attempting to login to account dashboard

Resolved Major
July 25, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an intermittent issue preventing users from logging into their account dashboard. The error displayed in browser is: "Unexpected issue We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."
Components affected
ShipEngine API Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/25/2024 07:14PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/25/2024 04:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 07/25/2024 04:10PM

We are investigating an intermittent issue preventing users from logging into their account dashboard.

The error displayed in browser is:
"Unexpected issue
We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."

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