Outage in ShipEngine

FedEx - Elevated errors getting rates and creating labels.

Resolved Major
January 22, 2025 - Started 14 days ago - Lasted 39 minutes
Official incident page

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Outage Details

We are investigating reports of widespread errors when attempting to get rates and creating labels with FedEx. Reports of the error "Delegate to an instance method cannot have null 'this'."
Components affected
ShipEngine FedEx US
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 01/22/2025 03:09PM

This incident has been resolved.

IDENTIFIED 14 days ago - at 01/22/2025 02:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 01/22/2025 02:35PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 01/22/2025 02:33PM

We are investigating reports of widespread errors when attempting to get rates and creating labels with FedEx. Reports of the error "Delegate to an instance method cannot have null 'this'."

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